Poor communication from Air Rarotonga

Wednesday August 15, 2018 Published in Letters to the Editor
A passenger has taken issue with Air Rarotonga’s lack of communication regarding a late-departing flight on Sunday. 18081408 A passenger has taken issue with Air Rarotonga’s lack of communication regarding a late-departing flight on Sunday. 18081408

Dear Editor,

I am writing regarding an Air Rarotonga flight scheduled for 5pm on Sunday, August 12.

We all know that there are always some delays in flight times, caused by bird strikes, awaiting international flights, mechanical issues, etc, etc.

On Sunday the 12th, passengers checked in at 4.15pm and departed at 7pm. The Air Raro ground crew knew nothing of the delay or what time the flight was supposed to arrive. When asked, they just shrugged and said they didn’t know.

With this day and age of great communications, surely they can do better?

            Sunday Flight Supporter

            (Name and address supplied)

Leave a comment