Ministry of Justice Secretary Tamatoa Jonassen has addressed ongoing information and communications technology (ICT) issues following a power cut on Rarotonga, but it appears the problem is widespread, with government still to respond to questions.
While staff at the
Ministry of Justice building in Avarua were scrambling for communications
following the outage on Wednesday last week, Cook Islands News understands
multiple ministries and departments were affected.
Jonassen said the power outage burned out a network switch
that is maintained by government’s ICT department.
The ICT department had to prioritise other central IT
services before they could configure and replace the network switch at the
Ministry of Justice, he said.
Jonassen said the network switch was replaced and internet
connectivity was restored by lunchtime Thursday last week - more than 24 hours
after the outage.
Despite installing uninterruptible power supply systems to
help regulate power stability, power outages or lightning strikes could still
damage IT systems, he said.
“Although we had a backup network switch available, we could
not install it into our secure systems without ICT first updating the
configuration of the device.”
Cook Islands News went back to government and asked why ICT outages
continue to occur following power cuts.
The newspaper asked which other government departments were affected by the power cut, and how long
were they affected for.
The publication asked why the issue is ongoing, and what is
being done to address it.
Yesterday, a spokesperson for the Office of the Prime
Minister said they have been busy this week with Pacific Islands Forum related
work, and may not get a response to the publication until early next week.