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Friday 28 July 2017 | Published in Letters to the Editor

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BSP’s “STEPPING into the customer’s shoes” initiative the other week looked like a success, but what if they stepped into ‘the customer’s shoes’ when a manager in uniform, inside the bank, during work hours, ignores you and is rude to a customer who greets them with a friendly Kia Orana while waiting to make a deposit?

BSP’s “STEPPING into the customer’s shoes” initiative the other week looked like a success, but what if they stepped into ‘the customer’s shoes’ when a manager in uniform, inside the bank, during work hours, ignores you and is rude to a customer who greets them with a friendly Kia Orana while waiting to make a deposit?


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