Dear Editor, I noticed the Cook Islands News article regarding the high cost of broadband.
I have a couple of points to make regarding this subject.
Recently I bought the Vodafone Thursday data promo
deal of 15 Gigabytes of data for $15. On the following Tuesday I was alerted by
text that said I had used half of the data. Two hours later all the data was
gone and the money in my Vodafone account started being used very quickly.
Vodafone had started charging me for data at $200 per gigabyte. I then
purchased the Vodafone 2 Gigabytes of data for $10 to keep going. Now I
understand that forgetting exactly when my data runs out is my fault for not
being more alert. I believe a fairer way would be for Vodafone to send a text
telling me my data had run out and listing the data options available.
Instead Vodafone are allowed to remove all the money
from my account and they do not have to tell me they are doing it. Even when
the account is empty Vodafone stays quiet. I only discovered my mistake when my
phone stopped working. Another time Vodafone increased their profits by $20 at
my expense due to making this mistake.
I hope now that Vodafone know about this revenue
gathering issue, they will take steps to improve their service to customers. I
hope that Vodafone do not operate with a monopoly attitude and keep punishing
their customers because Vodafone has a captive market and can do what they
Changing this one thing may drop Vodafone out of the
top 15 per cent most expensive broadband providers on planet earth. Surely a
Also recently I purchased products including food,
petrol and some chain oil for the chainsaw. It has been more than five days
since I bought these products. None of the companies have been to my house to
remove the food, petrol or chain oil I haven’t used yet, and tried to sell it
back to me at a higher price.
Vodafone does this to me twice a week. Vodafone takes
the data I have paid for with my money, and then sells it again at a higher
price. Last week I lost 7 gigabytes of data and had to buy 2 gigabyte for $10.
I cannot think that this charging structure is
anything other than a large revenue gathering scheme for Vodafone. Vodafone
cannot ever lose, only the customers can lose. And I suspect many Vodafone
customers lose money every day, greatly increasing profit for Vodafone, and
making Vodafone one of the most expensive broadband services on the planet.
I believe Vodafone should start looking at moving down
the table of “most expensive” rather than try to make the top 10. Seven day
data deals with enough data for seven days would be good.
Alerting customers that their data had expired and
letting them know they are paying $200 per gigabyte would certainly help those
that cannot afford the price. Or can Vodafone please explain why their charges
are fair to customers, and not the work of a monopoly squeezing money from
customers during a difficult financial period for everyone during these testing
times of Covid?
Vodafone Cook Islands – Thank you for
your feedback. Our current data promotions expire 5 days from purchase. Prepay
casual rates for data are 20c per MB (Vodafone NZ charge 40c per MB for casual
rates) and apply once data promos and bundles have expired. Our Promotion Terms
& Conditions, as well as our casual data rates can be found on our website.
If concerned, we advise our customers to check their
usage regularly in the MyVodafone app or by dialing *888# and selecting the
view balance option and not solely relying on text notifications.
We do appreciate customer feedback and have taken this
into account as we develop our service offerings. We will be releasing some new
prepay deals in the coming months.
Our Customer Care team can be contacted on 123 or
29680 to report a complaint or dispute any of your Vodafone services.
Alternatively, you can leave feedback on
Local egg producers
They say a picture is worth a thousand words so two
pictures must be two thousand, right?
The attached two pictures will answer your Old
MacDonald letter but I need to add a few more of my own.
Invariably my letters provoke anonymous writers to
crawl out of the woodwork with their particular brand of fallacious
irrelevancies and bigotry only too keen to promote the official, or vested
interest, line without benefit of independent enquiry. That is why people like
that hide behind anonymity, so their ignorance is not exposed.
You don’t hear the other egg farmers complain because
their daily production is just a few hundred eggs. They would become very vocal
I can tell you if it were several thousand.
People today are complaining about the cost of
everything going up and it is a fact but this same government whose policies
have you paying more for your eggs (see photos) has additionally exacerbated
your cost by resisting any move to reintroduce price control or enact a
There used to be strict control of margins on a vast
range of daily household items but that was all sacrificed on the alter of the
‘free market system’ successfully promoted to a compliant and willing
Administration by commercial interests.
At one of the previous general elections, I encouraged
the contesting party to commit to bringing back price control suggesting that
it should be handsomely rewarded. I do so here now again but to make a Commerce
Act part of the promise.
A protective levy, which is what we are talking about
here, was to deter imports and support import substitution. That after all is
supposed to be Government’s policy. Removing the levy and freeing
importers/wholesalers/retailers of price control thus enabling them to charge
whatever they liked and stocking local eggs only from those farmers they knew did
not have the capacity to meet the entire demand, allowed the imports to
continue in the artificially dependent environment the commercial/government
cartel had created.
The protective levy did not result in higher prices.
It encouraged expansion to the point where almost the entire Cook Islands egg
demand was being met locally. That was a significant volume, and it was taken
away from those interests that previously enjoyed it and resented buying
locally and being limited to a strict 15 per cent which was the maximum allowed
margin when purchasing from a wholesaler which we were. That is why Scott’s Eggs
were refused access to those outlets and the floodgates opened.
The paradox is that while people complain about rising
prices, they willingly pay more for their eggs than they need to and in doing
so help contribute to Government’s strange and corrupted idea of how to achieve
import substitution and food security.
And what they have so successfully done to the egg
industry they have also done to a once flourishing pork industry, proud
achievements consistent with the role of a Ministry of Finance and Economic
Management tasked with identifying successful businesses and destroying them.
John M Scott
Corey Numa on 10/04/2022
The data and speeds we had in Australia, were excessive also, but now we have new options, that are only $139 month, unlimited, 300MB per second download... https://www.starlink.com/
$700 odd for the requirements, and you just plug it in and away you go. Time to catch up to the rest of the world