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Transforming Cook Islands’ government, business, education, and health sectors using AI

Tuesday 2 May 2023 | Written by Supplied | Published in Opinion

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Transforming Cook Islands’ government, business, education, and health sectors using AI
The Rarotongan managing director Tata Crocombe. PHOTO: CI NEWS/20032050

Artificial intelligence (AI) presents an opportunity to enhance the economic and social well-being of the Cook Islands’ communities. Large Language Models (LLMs) such as ChatGPT are cutting-edge AI technologies that offer tremendous potential for organisations across various sectors, writes Tata Crocombe.

ChatGPT can help the government, businesses, and education and health services improve their operations, enhance their services, and make better decisions.

Here are some examples of how ChatGPT could transform the government, business, education, and health sectors in the Cook Islands.

Government

In the government sector, ChatGPT can streamline communication within government agencies, facilitating information dissemination and improving public engagement.

For example, a ChatGPT-powered chatbot can assist citizens with inquiries, reducing the workload of government employees.

In the short term (12 months), ChatGPT can enhance e-government services such as drafting policy documents or reports. The technology can be used to summarise lengthy reports or to analyse data for better decision-making.

In the medium term (3 years), ChatGPT can facilitate more efficient public consultations by using AI-assisted platforms. The platform can analyse and summarise citizens’ opinions, reducing the time and effort required for policy-making.

Business

In the business sector, ChatGPT can improve customer support through AI-powered chatbots, which can provide immediate responses to customers’ inquiries, and assist in drafting business communications.

In the short term (12 months), ChatGPT can enhance marketing and content creation using AI-generated text, which can save time and effort in creating content. The technology can also provide data-driven insights, which can help businesses make better decisions.

In the medium term (3 years), ChatGPT can help businesses automate routine tasks, increase productivity, and personalise customer recommendations to enhance customer satisfaction.

Education

In the education sector, ChatGPT can assist teachers in lesson planning or grading and provide AI-assisted tutoring for students.

In the short term (12 months), ChatGPT can create personalised learning experiences through AI-generated content and adaptive learning platforms, which can help students learn at their own pace. The technology can also enhance access to educational resources through AI-powered information retrieval.

In the medium term (3 years), ChatGPT can enhance collaboration between educational institutions using AI-driven tools, provide more effective teaching methods informed by AI-generated insights, and improve learning outcomes.

Health

In the health sector, ChatGPT can streamline communication between healthcare professionals, facilitate the sharing of medical knowledge, and enhance patient support through AI-powered chatbots.

In the short term (12 months), ChatGPT can improve diagnostic accuracy through AI-assisted medical imaging analysis and personalised treatment plans through AI-generated insights. The technology can also help increase efficiency in medical research through AI-driven data analysis.

In the medium term (3 years), ChatGPT can aid in more accurate disease detection and prevention through AI-powered predictive analytics, ultimately improving health outcomes.

Conclusion

ChatGPT is a transformative technology with opportunities for all sectors of the Cook Islands economy and community.

It has the potential to enhance the delivery of services, increase productivity, and improve outcomes across government, business, education, and health services immediately and in the short and medium term.

As ChatGPT and other LLMs continue to evolve, they are likely to have a significant impact worldwide, shaping the future of work and society. The Cook Islands has a unique opportunity to embrace this technology, unlocking the potential for innovation and growth.

  • Tata Crocombe is the owner of The Rarotongan Beach Resort & Lagoonarium, Sanctuary Rarotonga and Aitutaki Lagoon Private Island Resort. The views expressed in this article are his and do not reflect the views of this newspaper.