Bluesky explains internet outage

Monday June 17, 2019 Written by Published in Technology
A “fault” at Bluesky Cook Islands’ Aroa station resulted in the total blackout of key telecommunication services including internet in Rarotonga on Saturday night. A “fault” at Bluesky Cook Islands’ Aroa station resulted in the total blackout of key telecommunication services including internet in Rarotonga on Saturday night.

A fault at Bluesky Cook Islands’ Aroa station caused the total blackout of internet, mobile and other telecommunication services through to early yesterday.

The outage lasted for about six hours from 6.15pm Saturday to 12.20am Sunday.

In a statement, Bluesky Cook Islands said they experienced an outage to their service “due to a fault in Aroa”. The company did not specify the fault.

“Services affected were landline calling, internet and mobile data, and Moana TV services. Our team of technicians have been working to restore services as soon as possible,” Bluesky Cook Islands said in the statement.

“Internet services were restored at around 8pm with most landline services and Moana TV now restored as well. Mobile calling and sms were not affected by the outage.

“We apologise for the inconvenience caused and thank everyone for their patience during this time.”

In another statement posted after midnight on its Facebook page, Bluesky said “as of 12:20am Sunday, our teams have now restored mobile data. Once again, we would like to thank you all for your patience during this time and thank you to our team of technicians who worked on restoring our services.”

In October 2017, a fire at the Aroa station took down the mobile core network, satellite connectivity and international calling facilities.

The blaze caused damage to all software and hardware equipment resulting in disruptions to internet and calling services.

Note: Cook Islands News website was also down for about 12 hours, the outage coinciding with the start of the Bluesky internet outage. It was restored at lunchtime yesterday. Our apologies for any inconvenience.

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