Dear Editor, it seems that one cannot get it right, you have Sole Trader Grant application on a waiting list that has taken more than three weeks to process, when your application was already submitted on the first of the month.
pick up on numerous mistakes by the assessment officer and correct them, yet
they should know the criteria of Sole Trader Grant. Seems to me that MFEM needs
to start employing those that have common sense, initiative and life skill of
being organised in this particular area – i.e. Sole Trader Grant assessment
officer. Instead of those that have high qualifications, etc.
have been emailing back and forth requesting an answer on what’s (reason for)
the hold up. They ask me to be patient due to staff shortage and many
applications. If you hadn’t picked up on their mistake and corrected them, then
the hold up on applications wouldn’t be so frustrating. No response from the high
man in there Alan Richardson despite many attempts through email asking for an
for the last of the Sole Trader Grant’s for April, they have halved it which equates
to $500 with applicants still having to prove that their business has made 30
per cent loss of income. Why can’t they pay it out automatically and be done
with it. As I heard this is what they had first done when Covid first hit the
don’t know what it is, if you ask me there is heaps of finance support for wage
subsidy and Sole Trader Grant. What about the child benefit, the destitute
benefit? It is these two that have lost out on financial support since Covid
and address supplied)
Management Division’s response:
are many reasons why a Sole Trader grant may take longer than normal to assess
and approve. Without knowing who this Sole Trader applicant is the reasons for
the alleged delays cannot be reviewed or commented on.
the start of the Covid-19 pandemic, and in addition to routine daily tasks, the
Revenue Management Division (RMD) has administered the Wage Subsidy, Trading
Subsidy, Business Grant and Sole Trader Grant. To date approximately 32,803
reviews have been carried out on the applications assessed and $103 million
distributed to qualifying applicants. Delays may arise due to staff resourcing
constraints as RMD takes on this extra work. In saying this, since the arrival
of Covid-19 our focus has been on distributing funds to eligible applicants.
Sole Trader Grant process becomes a time consuming process when applicants do
not provide the required records to support their application. Often this is
the cause of delays. It is worth noting that the Government has provided
financial support for Sole Traders for the past two years. Since the
commencement of the Sole Trader Grant the qualifying criteria has included a
requirement to provide supporting documentation.
is not responding to the comments made as he is no longer part of the ERP
(Economic Response Plan)/ERR (Economic Recovery Response) support team.
are not able to comment on the Destitute Benefit or Child Benefit as they are
not administered by RMD.