Jetstar has cancelled all flights on its trans-Tasman and Rarotonga routes for the next three months.
The budget airline,
owned by Qantas, informed travellers of the suspension of flights on its
website on Saturday without providing an explanation.
It will continue to
fly internally in Australia and New Zealand.
passengers booked on the cancelled flights with an apology, offering the choice
of a refund or credit voucher, or the option to rebook for a flight from June
As an alternative,
those affected can book replacement flights on Qantas between Auckland and
Sydney at a discounted price.
A spokesman for
Jetstar said that “given the travel restrictions between New Zealand and
Australia, we did a review of our schedule for trans-Tasman flights” but did
not provide a reason for the cancellations.
“We are monitoring
New Zealand’s phased opening roadmap and will advise customers if there’s any
changes to our planned schedule.”
In August 2021 the
airline cancelled Rarotonga flights through to the end of March, 2022, again
provided customers a range of options including a credit voucher or a full
The airline made the announcement less than a month after
canning flight bookings between Auckland and Rarotonga in July 2021 due to the
Covid-19 community outbreak in Australia.
Jetstar which operates into the Cook Islands as an
Australian carrier requires the Cook Islands-Australian travel bubble in order
to resume its Rarotonga-Auckland services.
A Jetstar spokesperson at the time said services to
Rarotonga would remain suspended until March 28, 2022.
Customers booked on Jetstar flights to Rarotonga between
October 2021 and March 28, 2022 were then contacted with a range of
options including a credit voucher or a full refund for their cancelled
flight, the airline said at the time.
The airline had intended to resume the route in late March
2022 “if not earlier”.
Jetstar customers who opted for a refund of their Jetstar
fare and still wished to travel to Rarotonga, were offered Air New Zealand flights,
subject to availability with a fare will be provided to them at the time of
rebooking their travel.
The airline had been scheduled to fly between Auckland and
Rarotonga from October with one-way flights priced between $169 and $253.
Tickets went on sale in early June but the airline announced
on July 1 that it was not possible to fly due to ongoing Covid-19 concerns.
At the time a spokesman said the company had been hopeful
that services to Cook Islands would be possible from October through
quarantine-free travel between Australia, New Zealand and Cook Islands.
However, Jetstar services to Rarotonga originated in
Australia so were not part of the NZ/Cook Islands bubble.