On Sunday September 24, we rang at 5am, again at 5.30 and finally at 5.40 and every message was the same, "scheduled to arrive at 6.30” Which is when we arrived at the airport, only to find our tired guests had landed an hour earlier.
Come on Air New Zealand, first impressions are everything, We thought the airlines and the tourist industry were ‘partners’?
You make us look bad. Again, how hard can it be?
(Name and address supplied)