Warning to watch data usage

Friday March 21, 2014 Written by Published in Technology
03b’s marketing manager Melanie Elliot looks on as a Telecom customer makes use of high-speed internet during a promotion in January. 14011005 03b’s marketing manager Melanie Elliot looks on as a Telecom customer makes use of high-speed internet during a promotion in January. 14011005

As Cook Islanders adjust to the benefits of high-speed internet and 3G mobile, Telecom is warning its customers to keep an eye on their data usage.  

Faster broadband speed and increased capacity inevitably results in people spending more time online and chewing their way through higher amounts of data.
A number of customers, such as local resident Kelvin Passfield, have already started to comment on the changes. 
“Is anyone else noticing unusually high internet usage this month? Passfield asked on a community Facebook page this week. “We are already over our limit at home and work, and I wonder if others are finding the same, and it might have something to do with the O3b? Or just coincidence?”
Telecom Cook Islands is suggesting some steps customers can take to avoid ending up with unexpectedly high bills at the end of the month. 
Sales and Marketing Manager Damien Beddoes warned customers to be prudent with what they use the internet for.
“Match the right monthly plan to how much and what you want to do on the internet. This can save hundreds of dollars every month.”
He said to keep wireless passwords protected and change them regularly, monitor the devices connected to your internet, and regularly check your usage statement on Telecom’s website. Those using 3G mobile can download a usage measurement application which warns the customer when their data cap has been exceeded.
Postpaid customers can find out their usage by texting “usage” to 901; Prepaid customers can text “datachk’ to 901.
Beddoes said people should switch off auto-updates on their phones.
He also said Telecom will notify people when they near the end of their data allowance.
“We email notify at 80 per cent of usage, 100 per cent of usage and 150 per cent of usage.”
However, the responsibility ultimately lies with the customer, Beddoes said.
“In every other country in the world, it’s 100 per cent customer responsibility. Here we have put all these options in place for customers to monitor themselves.”

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