Mobile issues in town sorted – Bluesky

Tuesday October 31, 2017 Written by Published in Local
The scene at the burned out Aroa cell site on Sunday morning, following installation of power lines and work on setting up equipment (lower left) to restore internet services. 17103028 The scene at the burned out Aroa cell site on Sunday morning, following installation of power lines and work on setting up equipment (lower left) to restore internet services. 17103028

Bluesky says customers in the Avarua area should be able to connect to the mobile network again following efforts yesterday to sort out difficulties using the temporary connection set up through Samoa at the weekend.

 

In an update issued at 1pm yesterday, the company, whose services were sent into disarray after the Aroa mobile site was destroyed by fire on Friday afternoon, said customers who found they could not automatically connect with the network should try putting their handsets in and out of flight mode, or restart them.

Earlier, in a media release issued at 6pm on Sunday, Bluesky chief executive Phill Henderson said company staff were working “around the clock” to restore services.

Mobile-to-mobile calling and SMS services had been restored for Rarotonga customers only and was free of charge under the temporary restoration, Henderson said.

To use the service, customers should enter +682 followed by the mobile number, he added.

Mobile calling to fixed lines and international numbers was still not available and mobile services in the outer islands were also unavailable.

“The team are working on restoring mobile services in Aitutaki and are aiming to have this restored later this evening with the remaining islands to follow suit.

“Top-up services, visitor sims and prepaid sims are not available for purchase at present and visitor roaming on our network will not be available.”

On the positive side, Henderson said 1300 fixed line connections had been restored off the Aroa site.

“No prepaid services available at this time. However, wifi and Kia Orana calling vouchers are available for purchase and available from our Bluesky outlets and Resellers island wide. Bluesky wifi vouchers can be used at any Bluezone hotspot around the island.”

Henderson said the first engineer from O3b had arrived on the island and would assist with determining a service restoration strategy and assess what replacement equipment will be required. “Huawei Engineers are working on securing replacement equipment for the mobile network.

“The team is working around the clock to restore services and we are doing our best to minimise the inconvenience.”

A Bluesky representative told CINews on Sunday that the company would discuss compensation for broadband customers who had lost the use of their remaining broadband allowance for the month.

            - Release/CS                            

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