New era as Cook Islands launches first credit bureau

Tuesday October 24, 2017 Written by Published in Local

The Cook Islands is entering a new stage in the financial sector with the launch of the country’s first credit bureau, the Cook Islands Credit Bureau Limited.


The company has been established by Paulina and Damien Beddoes, in collaboration with the Australia & New Zealand (ANZ) Banking Group, Cook Islands, the Bank of the Cook Islands, the Bank of South Pacific Cook Islands, and supported by the Cook Islands government through the Business Trade and Investment Board. International support has come from the Asian Development Bank and the International Finance Corporation of the World Bank Group.

A credit bureau is an information database where members can access the credit history and identify details of their customers. 

It also helps members with debt collection when defaulting debtors are listed on the credit bureau database.

Said managing director Paulina: “The Cook Islands Credit Bureau operates solely in the Cook Islands providing information to our members through a sophisticated but user-friendly software system, accessed through the internet.”

The credit bureau will also provide international services to support members with debtors that have departed the Cook Islands.

“While providing a comprehensive database to members, we are mindful that the data we retain is confidential and personal,” she said.

“Our software providers have put in place a highly secured database with the same security setup as those in the e-banking industry, and as applied across other credit bureaux in New Zealand, Australia, and the Pacific.

“This software is supported with warehousing, security, and technical support. Our users are identified and given a password to allow them access to the information and an audit trail is kept of their access.

“Through our code of conduct, our members are required to obtain authorisation from a consumer before a search is carried out.”

The new service is expected to make significant improvements to the time spent processing credit checks between the banks, enabling much faster and more informed decisions to be made on applications for accounts and terms of credit.

Whilst the system is being launched with the banks, the service will be extended to other companies involved in finance and hire purchase and providers of credit terms. Utilities providers will also be included.

The official launch date for the service is November 1.

            - Release


Leave a comment